Australian Remote (telehealth)

Australian Remote (telehealth)

Online Doctors

Any Australian with a Medicare card can now access telehealth services via phone or video conference.

This service helps protect both patients and health workers from unnecessary risk of infection. It is available from doctors, nurses, midwives, or allied and mental health professionals.

This is a temporary measure until 30 September 2020.

You don’t need any special equipment, and can either use your phone or a computer. You and your provider will decide the best system to use for your needs.

Providers will bulk-bill consultations for:

  • Commonwealth concession card holders
  • children under 16 years
  • patients who are vulnerable to COVID-19

For telehealth, vulnerable patients are those who are:

  • isolating at home on the advice of a medical practitioner or a COVID-19 hotline
  • aged over 70
  • an Aboriginal or Torres Strait Islander person aged over 50
  • immunocompromised or have a chronic health condition
  • a parent of a new baby
  • pregnant
  • meets the current national triage protocol criteria for suspected COVID-19 infection

Otherwise, you can pay by credit card at the time of your consultation.

To make a telehealth appointment, just call your health care provider. Your provider might also offer any of your existing appointments as a telehealth appointment.

If you need to make an appointment on behalf of someone else, get information about their condition before calling. This will ensure you can provide important details to your provider.

Read more about telehealth services in the consumer fact sheet at MBS online.

During your telehealth consultation your doctor might need to give you a prescription. Read more about how you can get medicines, including delivery to your home.

Video and other forms of technology are increasingly being used in hospitals. In 2017, 76% of hospitals in the U.S. were connecting with patients and other practitioners in this way, more than double the percentage in 2010 (35%) (AHA Fact Sheet).

  • As of 2017, 61.2% of hospitals had rolled out remote patient monitoring services (AHA Fact Sheet).
  • Despite increases in technology adoption, patients and providers still cite technology as a primary barrier to telemedicine. 23% of patients say they don’t have the technology to support virtual care or are not interested in the service, while 35% of physicians say the workplace doesn’t offer these technologies (Deloitte).

History Of Telehealth Rural

Source and Footnotes